Shipping Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Shipping Policy
Last updated: 11 January 2026
Thank you for shopping with Natasha Caccavone Cards!
Each of our greeting cards is handmade with care, and we want to ensure they reach you in perfect condition. This policy outlines how we handle order processing and delivery within the United Kingdom.
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1. Delivery Areas
We currently ship within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.
Unfortunately, we do not offer international shipping at this time.
2. Processing Times
All orders are handmade and typically processed within 1–3 working days (Monday–Friday, excluding bank holidays).
Orders placed after 12 pm or on weekends will be processed on the next working day.
During busy periods (e.g. Christmas, Valentine’s Day, Mother’s Day), please allow extra time for your order to be made and dispatched.
3. Delivery Method & Cost
All orders are sent via Royal Mail 24 or Royal Mail 48.
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Royal Mail 24: Estimated delivery 1–2 working days from dispatch
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Royal Mail 48: Estimated delivery 2–3 working days from dispatch
Shipping costs are calculated at checkout.
Delivery times are provided by Royal Mail and are estimates only. Delays may occur, particularly during peak periods or due to circumstances beyond our control.
4. Order Tracking
Both Royal Mail 24 and Royal Mail 48 services include tracking.
You will receive a dispatch confirmation email with tracking details once your order has been sent.
Please note that tracking updates may take several hours to appear after dispatch.
5. Free Local Pickup
We offer free local pickup for customers who prefer to collect their order in person.
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Local pickup is available by appointment only
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You will receive an email once your order is ready to collect
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Collection details and instructions will be provided in the confirmation email
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Please bring your order confirmation when collecting
Orders must be collected within 7 days unless otherwise agreed. If you require a different collection timeframe, please contact us in advance.
6. Incorrect or Missing Address Information
Please ensure your delivery address is entered correctly at checkout.
We cannot refund or resend items delivered to an incorrect address provived by the customer.
7. Delayed or lost deliveries
If your order hasn't arrived within 7 working days of dispatch, please contact us.
We'll be happy to assist and, if appropriate, send a replacement.
8. Packaging
Each handmade card is packaged in a protective, eco-friendly envelope to ensures it arrives safely.
We aim to keep our packaging sustainable and plastic free wherever possible.
9. Contact Us
If you have any questions about your order or delivery please get in touch: